Shipping Policy

At Bella Aurelia, we are committed to making your shopping experience simple and enjoyable. We offer reliable shipping options so you can receive your favorite jewelry safely and conveniently.

1. Shipping Options

We currently offer the following shipping options:

Standard Shipping

Estimated delivery: 5–7 business days
Shipping fee: $6.99 for orders under $50
FREE Standard Shipping: Orders of $50 or more

VIP Express Shipping

Estimated delivery: 3–5 business days
Shipping fee: $12.99

Delivery times are estimates and begin after your order has been processed and shipped.

2. Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully received.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Please note that orders placed during weekends, holidays, major sales events, or promotional periods may require additional processing time.

3. Delivery Times

The delivery times shown above are estimated transit times and are not guaranteed delivery dates.

Actual delivery times may vary depending on:

Your shipping destination
Carrier operations
Weather conditions
Public holidays
Peak shopping periods
Customs or local delivery procedures
Other circumstances beyond our control

We appreciate your understanding that shipping delays caused by the carrier or other circumstances outside of Bella Aurelia's control may occasionally occur.

4. Order Tracking

Once your order has shipped, a tracking number may be provided to you by email.

Please allow some time for tracking information to become active after your package has been handed over to the shipping carrier.

If your tracking information has not been updated for an extended period, please contact our customer support team and we will be happy to assist you.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Bella Aurelia is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

If you notice that your shipping address is incorrect, please contact us as soon as possible after placing your order. We will do our best to assist you, but we cannot guarantee that address changes can be made after an order has been processed or shipped.

6. Lost, Delayed, or Damaged Packages

If your package appears to be delayed, lost, or damaged during transit, please contact us so we can help investigate the issue with the shipping carrier.

If your order arrives damaged, please contact us as soon as possible and provide your order number along with clear photos of the damaged package and/or item.

We will review the situation and work with you to find an appropriate resolution.

7. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact Bella Aurelia as soon as possible after delivery.

Please include your order number and relevant photos so that we can investigate the issue and assist you promptly.

8. International Shipping

Bella Aurelia may offer shipping to selected international destinations.

International delivery times and shipping availability may vary depending on the destination.

Customers are responsible for ensuring that their shipping information is accurate and complete. Any applicable customs duties, taxes, or fees imposed by the destination country may be the responsibility of the customer unless otherwise stated at checkout.

9. Delivery Issues

If your package shows as delivered but you cannot locate it, we recommend checking with household members, neighbors, building management, and the local carrier first.

If you are still unable to locate your package, please contact us with your order number so we can assist you in reviewing the delivery information.

10. Contact Us

If you have any questions about your order or shipping, please contact us:

Bella Aurelia
Email: support@bellaurelia.com

We are always happy to help make your shopping experience as smooth as possible.